How the Mediation Case Manager program works

1. How the Mediation Case Manager program works
2. The homeowner receives a Notice of Mediation from the lender. The Notice of Mediation normally is sent in close proximity to a Beneficiary Initiated case
3. Before the lender can foreclose on the property, the homeowner is eligible for mediation as a measure for foreclosure prevention.
4. The homeowner must confirm the mediation date by responding on this website and by paying the $200 mediation fee.
5. If the homeowner does not respond to the notice of mediation within the deadline date, the homeowner will no longer be eligible for mediation in this program.
6. After responding to the notice and paying the mediation fee, the homeowner confirms the mediation date and time with the service provider (Name of Service Provider goes here)
7. The homeowner meets with a housing counselor to (1) understand the range of possible workouts (2) establish an action plan (3) submit financial documents to prepare for mediation (4) complete a financial worksheet to prepare for mediation
8. Attend the mediation session